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We provide solutions for every aspect of the patient healthcare journey.

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How we support positive health outcomes for Canadians.

For nearly two decades, STI has designed industry-leading patient support solutions in collaboration with pharmaceutical manufacturers across Canada, enabled by innovation in reimbursement and PSP technology to provide unparalleled patient engagement, support, and insights.

Patient Support Programs

Patient-first program design, customized to meet the needs of your patients and program stakeholders through omnichannel journeys, bilingual case support, EMR integration, and more.

Reimbursement Solutions

Tailored solutions to meet your requirements and your patient's needs, powered by STI's decades of experience and innovation in financial reimbursement and patient assistance.

Data, Insights, and Reporting

STI's industry-leading and innovative program analytics provide near real-time insights on millions of program claims, enrolments, adoption and more, with a focus on protecting patient privacy.

Marketing and Regulatory Support

Our team of healthcare marketing specialists streamline every step of the process in creative design, content development, promotion, and regulatory approval for smooth, effective program and campaign launches.

We are a full-service and in-house creative agency

Our teams oversee the creative development and production of materials to help your reps promote your program to healthcare practitioners.

Program Marketing

Patient Onboarding

We design program materials that help your patients understand their options and next steps.

Program Awareness

Easy-to-use and integrated enrolment process

Your patients are supported with education and counselling through the channel they're most comfortable with.

Patient Enrolment

Savings at pharmacy

The patient can go to any pharmacy and get started on therapy right away without added financial barriers.

Financial Assistance

Streamlined workflow

Tech and data enable experienced caseworkers to help your patients identify and apply for available coverage.

Reimbursement Navigation

Patient-centric engagement

Your patients are supported with education and counselling through the channel they're most comfortable with.

Patient Engagement

Customized services

Our teams support your patients' ongoing use of prescribed medication, ensuring they receive the program support they need.

Ongoing Support

innoviCares
The Free Prescription Savings Card Used by Over 2.5 Million Canadians

Launched in 2012, innoviCares was the first card in Canada to coordinate multiple manufacturers and their products on a single, agnostic, patient-focused program.

Available to Canadians at no cost, innoviCares works directly at pharmacy to provide patients with a simple way to access savings on their brand-name medications.

pharmacyCares
The Community Pharmacy-led Patient Support Program

A new model for efficient and sustainable delivery of patient support services in Canada that focuses on:

  • Patient-centricity and choice
  • Reconnecting patients with community pharmacists and local healthcare professionals
  • Leverages common pharmacy workflows and services like coaching, education, and identification of adherence barriers
  • Actionable insights and measurable outcomes

Our clients include

Bristol Myers Squibb Gilead Johnson+Johnson Lumdbeck McKesson Medtronic