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Patient Support Programs

A new approach to patient support programs

Personalized support designed around the patient

Meaningful patient support requires patient-first program design that supports unique journeys. Our omnichannel approach provides personalized journeys, positively impacting patient health outcomes and experiences, while fostering trust. Whether through our dedicated team of bilingual case workers, supporting healthcare professionals through EMR integrations, or customized digital outreach, we are ensuring patients receive the help they need throughout their program journey.

These customizable journeys are made possible through our proprietary Patient Management Platform. The PMP is designed with security and simplicity in mind, to efficiently manage your Patient Support Program’s workflow and more effectively support your patients. It securely enables real-time collaboration and communication within the patient’s circle of care to ensure timely alignment and optimal patient management.

Our Patient Management Platform enables:

Financial support


Automated financial means tests are integrated with program co-pay cards. Any adjustment to the patient’s profile will reflect in their eligible financial assistance.

Optimized caseworker services


Actionable workflows, documentation, and notifications ensure patients receive timely, relevant services.

Data and insights


Relevant information is used to personalize the patient experience, and offer aggregated insight to manage the program. efficacy.

Privacy and security


We take patient and program privacy and security very seriously. That means data capture and storage comply with all regulations. 

Integrable solutions


APIs are available to leverage our core service differentiators in your own PSP solution.

Our digital solutions are highly configurable to help meet the needs of your patients and program stakeholders

Enrolment Websites

With user-friendly workflows, enrolment into your PSP couldn’t be simpler. All enrolment channels are integrated with our Patient Management Platform and co-pay cards.

  • Our digital enrolment accelerates and simplifies each patients’ journey towards secured support and financial aid. 
  • Patients and their delegates can self-enroll through our websites.
  • Patients quickly gain access to personalized financial assistance based on their provided information. 
  • Custom data capture provides strategic insights, helping you effectively adapt and scale your program to you and your patient’s unique needs.

Online appointment scheduling

  • Self-service tools for greater flexibility and integration with day-to-day lives.
  • This empowers patients to be in control of their health journey.
  • Automated appointment reminders and rescheduling via email and SMS help patients stay informed.
  • This enables workforces to focus on delivering services, not coordinating calls.

Chat services

  • These improve patient access and increase accessibility to live caseworkers.
  • This connection provides speedy answers and assistance to program patients and stakeholders when they need it most.
  • Patient information and conversation history is linked to patient profiles.
  • Chat functions reduce phone call loads on program support staff.

Patient email engagements

  • We enable personalized emails to patients that help support their program journeys.
  • Automated engagements are sent based on key triggers in the program.
  • This offers an additional channel for education, adherence reminders, and support.
  • These simultaneously enable your programs to consistently connect with patients. 

Electronic Medical Records integration

  • Strengthens the link between patients, HCPs and PSP provider.
  • HCPs can enroll patients directly into programs through EMRs.
  • This facilitates coordination and communication on patient status in the circle of care. 
  • It helps ensure patients’ prompt access to therapy.

eCard Websites

  • This promotes instant access to digital co-pay cards and financial assistance with great ease.
  • These websites feature the ability to support gated or non-gated sites.